Full-Time Service Scheduler Wanted

Service Scheduler Wanted. Huge Opportunity, Don’t Miss Out!

 

A dynamic and exciting role?      Great pay: $65,000 - $80,000 + superannuation?                               And to actually enjoy coming to work?   

 

Then this is your dream job! 

 

Based in South-East QLD, Compliant Gas & Electrical are Brisbane’s most reliable service company specialising in the installation, repair, and maintenance of commercial food and ware washing equipment. And we’re looking for a superstar scheduler to join our team!

 

This Role Is About Making Things Happen

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You’ll be the central hub of our operations – answering calls, managing the day-to-day scheduling of our technicians, and ensuring exceptional customer service.

 

Key responsibilities include:

• Answer inbound calls and log new service requests in real time

• Manage the company phone line, website enquiries, and service inbox

• Obtain job-specific details from customers for accurate scheduling

• Confirm bookings and communicate technician arrival windows

• Act as the central contact for all live or in-progress job scheduling queries

• Redirect or escalate technical enquiries or complaints to relevant staff

• Provide excellent, efficient, and professional customer service

• Book jobs in our job management system (ASCORA) live during customer calls

• Assign jobs to technicians based on availability, location, and skillset

• Adjust schedules as needed due to job delays, parts availability, or emergencies

• Maintain visibility over technician workloads and job progress

• Coordinate same-day and urgent work requests

• Communicate job updates or changes to clients promptly

• Liaise with the Service Support Officer to ensure job data is clean and updated

• Notify staff of urgent job changes, outstanding information, or scheduling conflicts

• Report on scheduling bottlenecks or recurring issues to management

• Escalate follow-ups, unresolved jobs, or customer complaints as appropriate

 

Here’s what’s on offer!

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• Competitive salary between $65,000 - $80,000 + superannuation based on skills and experience

• Working hours between 8am – 4pm (flexibility available, perfect for school drop off and pick-up)

• All the office tech and gear you need to win like your own desk, headset, monitors, ergonomic chairs etc.

• Professional branded uniforms provided – look good, feel good!

• Brand new office/warehouse away from the busy CBD with ample free onsite parking

• We have a fully equipped kitchen (coffee machine included) and plenty of healthy drinks and snacks to keep you fuelled throughout the day.

• Our office is only a short drive to plenty of shops/cafes – great spots to grab a bite to eat and get some fresh air to break up the day

• Time off over Christmas every year!

• Be part of a high-energy, supportive team with a great team culture that has your back. No bureaucratic layered management. We’re a tight knit crew that values team work, high quality work, growth, and wellbeing – if that resonates you’ll fit right in!

• No micromanagement. We hire talented people, support them, and get out of their way.

• Walk into a systemised role where you can thrive (but still add your input!)

• Your hard work will NEVER go unnoticed – we treat our staff like a volunteer workforce – no one is forcing you to be here, so we’ll never take you for granted!

• Stable, long-term position with a growing company. CG&E has continued to grow year on year and the journey so far has been nothing short of exciting

• Work hard, have fun – Quarterly team catch ups where we grab breakfast, catch up and review the quarter that has been. Annual team events like clay pigeon shooting, fishing trips + much more! We get everyone’s input to make sure we all have a blast

• We use modern, cloud-based smart systems to make your work smooth, efficient, and frustration-free

• Enjoy a paid day off for your birthday to celebrate another year of you

• Thrive in a flat, collaborative team structure where every voice is valued and heard - you'll never feel like just another cog in a large machine! (we're far from big corporate)

• Regular performance reviews and feedback to openly discuss what’s working well and how we can better support you and your goals

 

So if you’re sick of your current scheduling role, tired of dealing with clunky systems or zero processes, and can’t stand the thought of another second in an office where the culture just drains the life out of you… we want YOU!

 

The Ideal Applicant

 

• Strong experience in scheduling, dispatch, or call-centre style customer service

• High typing speed and multitasking ability (live data entry during calls)

• Great communicator – written and verbal – and professional under pressure

• Proficient with Microsoft Office and job management systems (ASCORA preferred)

• Ability to manage competing priorities in a fast-paced environment (good time mgmt.)

• Strong knowledge of the trade services industry (gas, electrical, plumbing, HVAC preferred)

• Familiarity with commercial kitchen or foodservice equipment (desirable)

• Tech savvy and can pick up systems fast

• High attention to detail in your work and in your communication. Please include the abbreviation ‘HATD’ at the bottom of your cover letter to prove this quality

• Thrive in a small team where you're trusted to take the reins (not hovered over)

• Value trust, clarity, and doing things properly

• Love organising people, solving problems, and making things run smoothly

• Confident enough to follow a system and experienced enough to improve it

• Get a buzz from nailing down repeatable routines and tightening up loose ends

• Friendly, positive – glass half full – attitude. We’re a tight-knit team who want the best for each and our clients, there’s no room for big egos or negativity here!

 

If you want to do good work with good people – CG&E is the place for you.

 

How to Apply

 

Sound like the perfect role? Apply today and include a short cover letter detailing why you’re the best person for the job!

 

To learn more about Compliant Gas & Electrical visit our website www.compliantge.com or connect with us on social media www.facebook.com/CompliantGE

 

P.S. If you’re reading this ad, then chances are you’re not 100% happy in your current role. You know you deserve better and that’s why you’re here!

 

Remember, life is short.

 

If you're not happy – make the change!

 

We can’t wait to meet you.

 

CG&E